Monitoring our first-time fix rates and response times plays a crucial role in evaluating and maintaining the high level of service we aim to deliver. This process also helps us identify key areas for technician training and service improvements.

Telemetry technology is transforming the way we approach reactive maintenance. With the CAYE Telemetry platform, we can remotely diagnose and in many cases, remotely fix issues without the need for an on-site visit. It’s like having a technician who can be in Darwin one minute and Tasmania the next, ensuring fast, efficient support no matter where you’re located.